Last Updated: June 6, 2026

Policy Scope

This Refund and Returns Policy applies to all purchases made through pponline.store. By placing an order on our website, you agree to the terms outlined below.

Do We Accept Returns?

Yes. We accept returns on eligible items within the specified return period. Exchanges may also be available depending on product availability.

Return Eligibility

To qualify for a return:

• Item must be unused, unworn, and in its original condition.
• All original tags, labels, and packaging must be included.
• Return request must be submitted within 30 days of delivery.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

• Used, worn, washed, or damaged products.
• Products returned without original packaging.
• Personalized or custom-made items.
• Clearance or final sale items (if marked as such).
• Products returned after 30 days from delivery.

How to Request a Return

1. Contact us at service@pponline.store
2. Include your order number and reason for the return.
3. Wait for return approval and instructions.
4. Securely package the item and ship it to the address provided.

Please use a trackable shipping service for all returns.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping charges are non-refundable.

Exchanges

We accept exchanges for size or color changes within 30 days of delivery, subject to product availability.

If the requested item is unavailable, a refund or store credit may be offered.

Refund Process

Once your returned item is received and inspected:

• Refunds are processed within 10–12 business days.
• Approved refunds are issued to the original payment method.
• You will receive an email confirmation once the refund has been processed.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card provider.
3. Contact your bank, as processing times may vary.

If the issue continues, contact us at service@pponline.store.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us immediately at with photos of the issue. We will review the case and provide an appropriate solution.

Return by Mail

Customers can return eligible products by mail after receiving return authorization from our support team.

Please include:

• Order Number
• Contact Information
• Reason for Return
• Exchange Request (if applicable)

Contact Us

For all return, exchange, or refund inquiries, please contact:

Email: service@pponline.store

Website: pponline.store